Privacy Policy

SL Pharma ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

Personal Information: When you contact us, place an order, or request a catalogue, we may collect your name, company name, email address, phone number, and postal address.

Payment Information: Payments are processed through Razorpay. We do not store your card details, bank account numbers, or UPI IDs.

Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Respond to your inquiries and provide customer support
• Send product catalogues, price lists, and business communications
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Courier partners, payment processors (Razorpay), and IT service providers
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies. However, some parts of our website may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Order records are typically retained for 7 years as required by Indian tax laws.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions regarding this Privacy Policy:

SL Pharma
Hanumanganj Market (Meeranpur), Lambhua, Sultanpur, U.P. - 228001
Email: aabhiarjun8090@gmail.com
Phone: +91 94504 26807